All fee payments are processed securely through Worldline India (formerly Atom Technologies Ltd.), an RBI-authorised payment aggregator. Worldline India is PCI-DSS Level 1 certified and handles all card and UPI transaction processing. Refunds for eligible transactions are also processed through the Worldline India gateway back to the original payment source.
Once a fee payment is successfully processed and confirmed through the Worldline India payment gateway, the transaction cannot be cancelled, as the fee is immediately applied to the student's account in the School's fee management system.
If a payment has been initiated but not yet confirmed (pending state), the transaction will automatically fail and any amounts temporarily held will be reversed to the source account by Worldline India within standard reversal timelines (typically 5–7 working days, subject to your bank's processing time).
Refunds will be considered and processed only in the following specific circumstances:
Refunds will NOT be considered for:
| Scenario | Charges Applicable | Refund Amount |
|---|---|---|
| Duplicate payment (Worldline technical error) | No charges — Full amount refunded | 100% of duplicate amount |
| Overpayment by parent | No charges | 100% of excess amount paid |
| Admission withdrawal — 30+ days before commencement | Registration fee deducted (non-refundable) | Balance after deduction |
| Admission withdrawal — 15–29 days before commencement | 25% of fees paid deducted | 75% of fees paid |
| Admission withdrawal — 0–14 days before commencement | 50% of fees paid deducted | 50% of fees paid |
| Post-session commencement withdrawal | No refund applicable | Nil |
Email your refund request to renaissance.kgp@gmail.com with subject: "Refund Request – [Student Name] – [Worldline Transaction ID]"
Student name, roll number, admission number, class, Worldline transaction reference number, amount paid, date of payment, and reason for refund request.
The School office will verify the claim against Worldline India's payment gateway records within 5 working days and confirm eligibility.
Approved refunds are processed through the Worldline India gateway back to the original payment source within 7–10 working days of approval.
| Stage | Timeline |
|---|---|
| Submission of refund request | Any time within 30 days of the disputed payment |
| Acknowledgement by School | Within 2 working days of receipt |
| Verification & decision | Within 5 working days |
| Refund initiated via Worldline India | Within 7 working days of approval |
| Credit via UPI | 2–3 working days after initiation |
| Credit via Net Banking / Card | 5–10 working days after initiation (subject to bank) |
| Maximum total time | Not exceeding 21 working days from request |