This Return & Refund Policy applies to all fee payments made to The Renaissance International School through the online fee payment system available on renaissancekgp.in. Payments are initiated via the "Pay Fees" button on the school website and processed securely through Worldline India.
1. Nature of Services — Return Policy Applicability
The Renaissance International School provides educational services. It does not sell physical goods or products. Therefore, a "product return" policy is not applicable. This policy addresses the refund of fees paid for educational services processed via Worldline India.
Since the School's primary offering is educational services — including tuition, examinations, transport and co-curricular activities — there are no physical products to be "returned." All fee payments are for the provision of educational services, processed securely through Worldline India.
2. Payment Gateway — Worldline India
All transactions are processed by Worldline India (formerly Atom Technologies Ltd.), an RBI-authorised payment aggregator. Worldline India is a subsidiary of Worldline SA, a global leader in payment technology (Euronext: WLN). All refund credits are routed back to the original payment source through the Worldline India gateway.
All Refunds Credited via Worldline India to the Original Payment Source
3. Refund Eligibility — Conditions
| Situation | Refund Eligibility |
|---|
| Duplicate payment due to Worldline / technical error | Eligible — Full duplicate amount refunded |
| Overpayment (excess amount paid) | Eligible — Excess amount refunded |
| Failed transaction debited from account | Eligible — Full amount refunded by Worldline gateway |
| Admission withdrawal before session commencement | Partially eligible — Subject to deductions per Cancellation Policy |
| School unable to provide services | Eligible — Full fees refunded |
| Tuition fees for completed academic term | Not eligible |
| Examination fees after schedule announcement | Not eligible |
| Withdrawal after session commencement | Not eligible |
4. Refund Timeline
| Stage | Timeline |
|---|
| Submission of refund request by parent/guardian | Any time within 30 days of the disputed payment |
| Acknowledgement of request by School | Within 2 working days of receipt |
| Verification and approval/rejection decision | Within 5 working days of request |
| Refund initiated through Worldline India | Within 7 working days of approval |
| Credit to account (UPI) | 2–3 working days after Worldline initiates |
| Credit to account (Net Banking / Card) | 5–10 working days after initiation (subject to bank) |
| Maximum total time (request to credit) | Not exceeding 21 working days |
5. Refund Amount
- Duplicate / failed transaction: 100% of the duplicated or debited amount, with no deductions.
- Overpayment: 100% of the excess amount paid, with no deductions.
- Admission withdrawal: As per the schedule in the Cancellation & Refund Policy — registration/admission fee component is non-refundable in all cases.
- School-initiated refund: 100% of fees paid for the service not rendered.
Worldline India payment gateway transaction charges (if any) are non-refundable as they are third-party charges outside the School's control.
6. Procedure to Request a Refund
Since the School provides services (not physical goods), there is no product return process. To request a fee refund:
- Email renaissance.kgp@gmail.com with subject: "Refund Request – [Student Name] – [Worldline Transaction ID]"
- Include: student name, roll number, admission number, class, payment date, Worldline transaction reference number, amount, and reason.
- Attach a screenshot of the Worldline payment confirmation or bank statement showing the debit.
- The School office will acknowledge the request within 2 working days.
- After verification against Worldline gateway records, you will receive a written decision via email.
- Approved refunds will be credited to the original payment method only via Worldline India.
7. Delays & Disputes in Refund
If you have not received your approved refund within the stated timelines:
- First, please check with your bank or card issuer — processing times vary by institution.
- If the issue persists, contact the School at renaissance.kgp@gmail.com.
- For gateway-related issues, you may also raise a dispute with Worldline India through their customer support at worldline.com.
- The School will provide Worldline transaction reference details to assist your bank in locating the credit.
8. Contact for Refund Matters